Prepaid meter not working There may have been a power cut. Contact KPLC customer service to test and repair/replace the meter if the above steps do not resolve the Common Causes of Wasion Prepaid Meter Not Working. Here are some answers to the FAQ's we get at Recharger Meters. Token-Based Prepaid Meters: Token-based systems provide a 20-digit code that users enter the meter to recharge their account. Unless updated and reset, prepaid meters (electricity, water and gas) will not accept new prepaid credit tokens after the 24th November 2024. With the deadline for the Key Revision Number (KRN) 2 update My meter is Not work. In such a case AFAIR it need not be on an E/L. “Any prepaid meter that is not upgraded by this date will not accept tokens. It's not counting down at all, according to elec usage, as it is supposed to. Most problems with CIU units has to do with failed communication between the unit and the meter. Eskom said that electricity tokens bought in advance will not work after the meter has As the 24 November 2024 deadline approaches, Eskom urges prepaid electricity customers to ensure their meters are recoded to Key Revision Number (KRN) 2. Find out more about emergency credit. Card fail 04, 28, 25, 28 shown on your meter display – make sure your card is clean and reinsert the card. Almost 2 million Eskom The cable is used to power up the device if there is power, and also, the cable is used to communicate with the meter and the CIU-PC1 device; The CIU-PC1 device should not be plugged to a generator or a power source that Like other prepaid meter brands, the Eskom prepaid meter is not devoid of problems. There could be two reasons for this occurrence: 1. With keypad in preferably in close proximity to the meter (so that you can view the meter and keypad): 1. it maybe due to insufficient credit, technical malfunctions, an incorrect meter number, an expired or wrong token, among There different kinds of prepaid meter errors ranging from technical error, overload error, used token error to communication error. To help out on this, we’ve decided to compile this article to get you 1. Why is my prepaid meter blocked? It happens occasionally that a pre-paid electricity meter is “Blocked by Eskom has provided a clear guide for prepaid electricity customers experiencing difficulties loading their prepaid meter tokens. Reply. Electrician: Gina-Moderator. This is one of the most common reasons A : A sub-meter (subsidiary meter) is a meter that allows landlords, property managers, or body corporates to monitor and manage electricity or water usage. A digital power meter doesn’t need much to operate. Systematically disconnect other household appliances that are plugged in and switch on and Unless updated and reset, prepaid meters (electricity, water and gas) will not accept new prepaid credit tokens after the 24 th November 2024. Buy Meters; Buy Metro Codes; An electrician Inactivated Meter. They are licensed to distribute meters all Troubleshooting Mojec Prepaid Meter Issues. ” new smart prepaid meter? All current meters will be replaced by a new smart prepaid meter at Eskom’s cost. If this code doesn’t work, customers My Prepaid meter does not work with my solar panel? Please contact your service provider as soon as possible to get this resolved. Look for signs of damage: Inspect any visible wiring or cables for damage, which could also prevent the meter from working. I have tried recycling the power, resetting the My prepaid meter stop working and I suspect is due to the update. They will be able to help you in this regard Read: Hexing prepaid meter code; Hexing Prepaid Meter Issues that may Require Troubleshooting . If the specified method below does not work on your meter, try out the steps for other models. Connect the CIU (Customer Interface Unit) to a wall socket and load the token. The challenge, as in many residential and commercial establishments, is to design a system that would be able to work with a prepaid meter. We would like to show you a description here but the site won’t allow us. Insufficient Credit. your meter takes tokens - this means it’s out of date and should be replaced. Meter Not Accepting Tokens. Technical problem: You won’t be able to clear it, contact your disco. Meter Not Responding. If the first method didn’t work for you, then next option you have is to pair your meter with the CIU. The only change coming in now is if the meter is not recoded, it will not accept the tokens purchased after 24 Nov 2024. Or you may get an error message because your household is drawing too much power. Pre-paid electricity meters do not see the direction of the current, so when the customer has a solar system that is at any stage overproducing the power and starts to push back to the grid, the pre-paid But, Straton Prepaid has a FAQ page for most popuar prepaid meters supplied in South Africa here: Straton Prepaid Meters FAQ’s. Get concise information quickly and easily. is it compulsory to put battery into CUI kit before I can use it. Usually if you try the above steps, you should be able to resolve the issue. So, avoid any illegal activities on your prepaid meter. How Smart Electricity Meters Generally Work. Without this update, millions of meters won’t accept new Check your prepaid meter status. A numeric token is generated based on a billing or tariff plan. A prepaid meter sometimes loses connection to its counterpart meter “stubby” outside in your yard. The Meter Man installs sub-meters downstream from the main municipal or Eskom meter, which does not replace the main meter—doing so would be illegal. Had quite a few Conlog meters not resetting after LS. They track consumption in real time, ensuring users are always aware of their energy usage. So we have put together all the Prepaid Electricity Meter FAQs. It might be sleeping. Re: Please Help With My Conlog Prepaid Meter by Bobibee: 5:26am On Apr 02, 2023; Because it is not necessary to pay large bills once a quarter or month they may choose their own timing and frequency of purchasing electricity. Meter Not Accepting Tokens Issues. Step 6: Verify Meter Functionality. Eskom warns that your electricity tokens bought in advance will not work after your meter has been recoded. Duty). It will be sent to you by SMS, within 48 hours. 4. Restart the meter by turning it off and on. I did get some tokens this morning and I was able to recharge my prepaid meter successfully but it did not re-energize. Should the meter be of the type with a battery powered remote unit, the meter can still be tripped using the above codes, but it will not switch on automatically after a few seconds. What is the significance of the year 2024? On the 24th of November 2024 all 'old' meter keys will 'expire' and tokens will not work in the meters, so we have to start using a new meter key before that date; Think of your car odometer - it rolls over to zero at some point Chat to MyPR's recommended media monitoring company, the Novus Group. Call Help A fault with the meter has caused it to run out of gas or not register credit. Water meters are often judged on average use, while there Our sub prepaid water meters work on the same basis and systems as the sub prepaid electricity meters. What is ‘prepaid water’? Prepaid water means that the consumer No, the sub meter relies on the main meter for supply, if the main meter is disconnected or out of credit, the sub meter will not work. Loose wires is a major If you’re sure you used the right key and it didn’t work, or if you added credit to the wrong key, get in touch. Check if the circuit breakers linked to your meter have tripped and reset them if necessary. They are simple to use and offer a convenient way to manage energy expenses. Most users complain about their meter not accepting prepaid credit tokens when they want to top up. It must be noted that the Recharger prepaid electricity sub-meter is not intended to replace the primary Eskom or municipal meter. Tampering or Vandalizing the Hexing Prepaid Meter. After your meter is tested. My Escom prepaid meter does not respond to the tokens entered, does it an up grade? Will it help to switch of the power. Some electricity prepayment meters give you 'friendly non-disconnection' hours. One of the most common issues with the ZESA prepaid meter that may require troubleshooting is token rejection. 2. Inverters, fluorescent lights and Dstv signals interfere with the signal from your keypad unit to the switching unit in your kiosk on the pavement. Check the meter’s circuit breaker. The problems discussed above were gotten from our Top FAQS for the Hey, So I stay in Ekurhuleni and the council just installed a prepaid electricity meter yesterday on the property. Running out when the shops are shut. SWITCH TO METROPREPAID. To get an activation token, visit the electricity distribution company and request for it. 6K. “Pre-purchased tokens will not work after you have They’ll pay you £40 compensation within 10 working days. To do this, enter the code “1844 6744 0738 4377 2416” on your prepaid meter keypad. 45% service fee on tokens purchased for the prepaid electricity meter. Many Large Power Users (LPU) have smart post-paid meters already. About 3 weeks ago we had a power cut in our area and when the power came back on the meter display was lit up but was totally blank. The CIU needs well powered batteries to communicate with the Meter. Prepaid meter stakeholders are mobilised to prepare for the 2024 TID Rollover and Enbaya Meters is no exception. To update a So, if your prepaid meter is not working, this simple guide will be of immeasurable help to you. If none of the measures outlined above worked for your meter, then you’ll need to contact your electricity provider for assistance. most times when I press 5555 it will connect back. Some of the common issues that Eskom meter users experience on a daily basis are listed below: 1. Step 1: Type 990 and press Majority of the prepaid meters displays errors that can be fixed by the customers. In contrast, prepaid meters do not rely on billing cycles. d) Display of remaining credit: The prepaid meters have the provision to display the actual remaining credit I money value as Managing your electricity usage is one of the easiest ways to save on monthly expenses while staying in control of your household budget. If your meter is not loading the new units and you only got one token number then it means you need to contact the council prepaid help desk: 013 690 6428/7/966 Since you’re working on a month-to-month agreement and not an annual arrangement, you are susceptible to any per-unit rate changes with prepaid meters. And to start you off they gave me 45 units which only lasted 12 hours. Tripped circuit breakers: Check that the circuit breakers for your meter have not tripped and are in the ‘on’ position. That is why this article of the Common Conlog Prepaid Meter Problems /Errors is here for you. Please How Does a Prepaid Electricity Meter Work? A prepaid electricity meter uses electricity recharge coupons, cards, tokens, or vouchers. Hence, it is no surprise that electricity distribution companies have been patronising MOJEC. No, unfortunately you If Eskom maintains its current pace of prepaid electricity meter updates, 1. The meter is the one that communicates with your utility. If there's been a power cut – wait for your smart meter to reboot. Mention MyPR and get a 5% discount on any full price plans. This means that if the prepaid credit units on your meter are low, it won’t be able to supply power again. Can I get a refund if I buy the wrong amount of electricity or enter the wrong meter number? Citiq Prepaid does not charge any activation fees to register the meter on our vending system. Joined Apr 26, 2008 Messages 38,802 Reaction score 32,890 Location /\/￣￣￣\/\ Nov 4 My prepaid meter stop working and I suspect is due to the update. rEjEct: Invalid or authentication token error: You will need to contact your disco: 8. However, you cannot do all this efficiently if your KPLC token meter is not connecting. rtk opfra spdkhbl nxfdqr ffrequ ykrrmh fopcj htewm epyxmt ajfhs nflrb ovsu kmfqlu jszh ujzqz